When you are charged

No credit is taken when a pilgrim is added or when the search for a slot begins. The charge is taken at the moment a Rawdah permit is actually issued.

If no slot becomes available and no permit is issued, there is no cost at all.

Creating groups does not consume credits at present.

Unused credits

Unused credits can be refunded within 14 days of purchase, returned to the card used to pay.

A refund covers the remaining balance only, after deducting what has been spent and what is committed to bookings already under way.

Permits already issued

A permit that has been issued on Nusuk is not refundable: the slot was reserved in the pilgrim’s name and taken out of the available capacity.

Cancelling a permit from within the platform releases the slot for someone else, but does not return the credits spent on it.

Individual bookings

An individual pilgrim is only asked to pay once their permit has actually been issued.

If an amount is taken without a permit being issued, it is refunded in full.

How to request a refund

Write to the support address below, quoting the reference of the top-up.

We respond within two working days; the money reaches the card in 5 to 14 working days depending on the issuing bank.

For any question about this policy, write to support@mutamer.net

Mutamer — Al Mintaqah as Sādisah, Nasr City, Cairo Governorate, Egypt — +48 699 552 083